Customer Hub Chat Agent

Currently live

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How the swap propagates

  • The customer-hub footer polls this app every ~20 seconds.
  • If a visitor has the chat panel open, the swap is deferred until they close it — no live conversation is interrupted.
  • Point the footer's SWITCH_URL at /api/public/active-key on this app.
Email routing

support@idealai.opesupport.com

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Answers incoming email through Raia's API

Recent activity

No email activity yet.

Text routing

SMS via Twilio

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Answers incoming texts through Raia's API

Recent activity

No text activity yet.

Ticket routing

Ticket form (Customer Hub)

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Answers submitted tickets first, by email
"Submit To Our AI Instead" button
Visible to customers on the Customer Hub

Ticket submissions

Today
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Yesterday
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Last 7 days
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Last 30 days
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    Counts every submission accepted from the Customer Hub button. History starts August 19, 2026.

    How ticket submissions flow

    • No TeamSupport ticket is created — the form posts to this app instead.
    • The question goes to the agent above, and the answer is emailed from support@idealai.opesupport.com.
    • Replies to that email continue the same Raia conversation, so escalation to a live agent works exactly like the email channel. Ticket activity shows in the email log above.
    • Point the form at /api/public/ticket-intake.

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